Official Support Channels
| Type | Contact |
|---|---|
| [email protected] | |
| [email protected] | |
| Web | support.stripe.com |
| X | @stripesupport |
When contacting Stripe support, consider the urgency of your issue.
For Non-Urgent Issues
- Choose one support channel (email is recommended)
- Wait for a response before trying other channels
- Response times: 24-48 hours for standard issues
For Urgent Issues
- Contact through multiple channels simultaneously
- Include as much relevant information as possible
- Mark emails as "URGENT" in the subject line
Priority Tip
We can escalate your case to get faster attention. Learn more about our Priority Agent service
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Complete Guide to Stripe Support in 2025 - Best Ways to Get Help
Best Ways to Contact Stripe Support
When dealing with Stripe customer service, choosing the right contact method can significantly impact your response time:
- Dashboard Support (Recommended): Log into your Stripe Dashboard and use the help button for fastest response times. Support tickets through the dashboard typically receive priority attention.
- Email Support: Contact [email protected] for general inquiries. Include your Stripe account ID and detailed information about your issue.
- Twitter Support: Follow and DM @stripesupport for quick responses to simple questions. Avoid sharing sensitive account details on social media.
Tips for Faster Stripe Support Resolution
- Always include your Stripe account ID in communications
- Provide transaction IDs for specific payment issues
- Screenshot any error messages you encounter
- Describe steps to reproduce the issue
- Mention if the issue is affecting live transactions
Common Stripe Support Issues & Solutions
Payment Processing Issues
- Check your API keys are correct (test vs. live)
- Verify webhook endpoints are properly configured
- Ensure your integration code matches current API version
Account Verification Problems
- Have all business documentation ready
- Ensure address matches registration documents
- Provide clear images of required identification
Dispute & Chargeback Management
- Respond within the given timeframe (usually 7-14 days)
- Include detailed evidence (shipping proof, communication logs)
- Use Stripe's dispute response templates for guidance
When to Escalate Your Stripe Support Case
Consider escalating your support case in these situations:
- No response within stated timeframes
- Significant revenue impact (>$10,000 affected)
- Account wrongly terminated or suspended
- Critical payment gateway issues affecting multiple customers
- Urgent compliance or legal concerns
Escalation Best Practices
- Document all previous communication attempts
- Quantify the business impact (revenue, customer count)
- Prepare a clear timeline of events
- Have all relevant IDs and evidence ready
Additional Support Options
- Premium Support: Available for businesses processing over $500k annually
- Enterprise Support: Custom solutions for large-scale operations
- Partner Support: Special channels for Stripe Partners and Platforms
Support Response Times
Understanding typical response times can help set expectations and plan accordingly:
| Issue Type | Expected Response Time | Best Contact Method |
|---|---|---|
| Critical Payment Issues | 2-4 hours | Dashboard + Email |
| Account Access Problems | 4-8 hours | Email Support |
| Integration Questions | 24-48 hours | Dashboard |
| General Inquiries | 1-2 business days | Email or Twitter |
Note: Response times may vary during peak periods or holidays.
Pro Tip for Urgent Stripe Support
For business-critical issues affecting your payment processing, consider using our Priority Agent service. We'll help escalate your case and get faster attention from Stripe support. Our service has helped hundreds of businesses resolve urgent Stripe support issues quickly.
Frequently Asked Questions
Typically 1-3 business days with correct documentation. Complex businesses may take 5-7 days.
Immediately email [email protected] with your account ID and business details. Request an urgent review and provide documentation showing your business complies with Stripe's terms.
Phone support is available for Premium and Enterprise accounts. Standard accounts must use email or dashboard support.
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Similar Support Guides
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