Official Support Channels
| Type | Contact |
|---|---|
| Help | Revolut Help Center |
| Form | Support Request Form |
| Web | Business Support Portal |
| X | @RevolutSupport |
When contacting revolut support, consider the urgency of your issue.
For Non-Urgent Issues
- Choose one support channel (email is recommended)
- Wait for a response before trying other channels
- Response times: 24-48 hours for standard issues
For Urgent Issues
- Contact through multiple channels simultaneously
- Include as much relevant information as possible
- Mark emails as "URGENT" in the subject line
Priority Tip
We can escalate your case to get faster attention. Learn more about our Priority Agent service
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Complete Guide to revolut Support in 2025 - Best Ways to Get Help
Best Ways to Contact Revolut Support
Here are the most effective ways to get help from Revolut:
- In-App Chat (Recommended): The fastest way to get support, available 24/7
- Help Center: Comprehensive guides and solutions for common issues
- Business Portal: Dedicated support for business account holders
- Social Media: Quick responses for general inquiries via Twitter
Premium, Metal, and Business users get priority support with faster response times.
Tips for Faster Revolut Support Resolution
Follow these tips to get faster support from Revolut:
- Use the App: Always start with in-app chat for the fastest response
- Be Prepared:
- Have your Revolut ID ready
- Screenshot any error messages
- Note down transaction details if relevant
- Prepare any necessary documents in advance
- Clear Communication:
- Explain your issue concisely
- Provide specific dates and amounts
- Mention any troubleshooting steps already taken
- Follow Up: Keep the same chat thread for continuity
Common Revolut Support Issues & Solutions
Account Access & Security
- Frozen Account: Provide requested documents promptly
- Lost Access: Use account recovery in the app
- Suspicious Activity: Report immediately via in-app chat
Payment & Transfer Issues
- Failed Transfers: Check recipient details and try again
- Pending Payments: Wait for the shown processing time
- Card Declines: Verify balance and card settings
Business Account Support
- Document Verification: Submit through business portal
- Payment Limits: Request increases via business support
- API Integration: Check developer documentation first
When to Escalate Your Revolut Support Case
Consider escalation in these situations:
- Account frozen for over 24 hours
- Urgent international payment delays
- Business-critical service disruptions
- Security compromises
- No response after 24 hours
How to Escalate
- Request supervisor review in the chat
- Contact via multiple channels (chat + social)
- Upgrade to Premium/Metal for priority support
- Submit formal complaints if necessary
For serious account issues affecting your business operations, consider using our Priority Agent service for faster resolution.
Support Response Times
Understanding typical response times can help set expectations and plan accordingly:
| Issue Type | Expected Response Time | Best Contact Method |
|---|---|---|
| Account Access Issues | 1-4 hours | In-App Chat |
| Payment Problems | 2-6 hours | In-App Chat |
| Card Issues | 1 business day | Help Center |
| Business Account | 4-8 hours | Premium Support |
| General Inquiries | 24-48 hours | Help Center |
Note: Response times may vary during peak periods or holidays.
Pro Tip for Urgent revolut Support
For business-critical issues affecting your payment processing, consider using our Priority Agent service. We'll help escalate your case and get faster attention from revolut support. Our service has helped hundreds of businesses resolve urgent revolut support issues quickly.
Frequently Asked Questions
The fastest way to contact Revolut support is through the in-app chat. Open your Revolut app, go to the "Help" section, and start a chat. Premium and Metal users get priority support.
If your account is frozen, immediately contact support through the app. Have your ID and recent transactions ready. For faster resolution, provide any requested documents promptly through the secure in-app channel.
Open your Revolut app, find the transaction, tap on it, and select "Something wrong with this transaction". Follow the in-app process to provide details about the dispute. Keep any relevant receipts or correspondence.
Most international transfers are instant or same-day. However, some may take 1-3 business days depending on the destination country and currency. Check the estimated arrival time shown before confirming your transfer.
Have you recently interacted with revolut support team?
Share your experience
to help others know what to expect.
Did you notice any mistakes or outdated information in this guide?
Let us know
so we can keep this information accurate and helpful for everyone.
Have you recently interacted with Revolut support team?
Share your experience
to help others know what to expect.